Patient Information
Fees & Doctor Availability
Channon Street Medical Centre is a fully bulk-billing Practice. Medicare-eligible and DVA Patients will be Bulk Billed for eligible services, but non-eligible services will attract a fee.
Medicare does not cover the cost of disposable items, vaccines or specialised equipment used in procedures and treatments.
Availability of your Doctor will vary depending on their workload. Our Reception staff will attempt to accommodate you with another Doctor if available.
Results and Reminders
Our Practice Policy is for the Doctor to review all test results. Patients will be contacted if test results require further follow-up. All other results will be discussed at your next appointment.
Our Practice offers a reminder system for cervical screenings / HSV testing and other important follow-up test and reviews as determined by your Doctor. Our Practice Policy is to enrol patients in this reminder system, unless otherwise requested by the patient.
Privacy Policy
Our medical records are private and confidential, and only available to authorised members of staff. All information at Channon Street Medical Centre is managed in accordance with the Australian Privacy Principles.
Your Rights
Should you have any concerns or suggestions, we would like to hear about it. Please talk with your Doctor, Nurse or Reception. You may prefer to write to us, we have patient feedback forms at Reception.
We take your concerns, suggestions, complaints seriously. At CSMC we pride ourselves on good communication with our patients and prefer to hear and discuss your concerns. However, if you feel there is a problem, you may prefer to contact:
The Office of the Ombudsman: 133 646 or email: complaints@oho.qld.gov.au or write: PO Box 13281, George Street, Brisbane, QLD 4003
